Privacy Policy

This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by the Company.  If you have any requests concerning your personal information or any queries with regard to these practices please contact

1               Information collected

  • 1.1          We collect personal information from visitors to the Company Site when you register with us, through the use of online forms and every time you e-mail us your details. We also collect information about the transactions you undertake but never store details of payment cards used.
  • 1.2          We collect additional information automatically about your visit to our Website.

2               Use of personal information

  • 2.1          We process personal information collected via this Website for the purposes of:
    • (a)            providing and personalising our services;
    • (b)            dealing with your enquiries and requests;
    • (c)            administering orders and accounts relating to our suppliers or customers;
    • (d)            administering membership records;
    • (e)            maintaining information as a reference tool or general resource;
    • (g)            carrying out market research campaign; and
    • (h)            providing you with information about products and services.
  • 2.2          We may use your data to send you information regarding our products or services, products or services offered by other companies within our group, or products or services offered jointly with or on behalf of other organisations unless you opt-out on registration to the Website or by sending us an email at
  • 2.3          We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.

3               Use of cookies

  • 3.1          A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser.  Find out more about the use of cookies on
  • 3.2          We use cookies to identify you when you visit this Website and to keep track of your browsing patterns and build up a demographic profile.
  • 3.3          Our use of cookies also allows registered users to be presented with a personalised version of the site, carry out transactions and have access to information about their account.
  • 3.4          The cookies we use are as follows:
  • Cookie Name



    The association with your shopping cart.


    Stores the category info on the page, that allows pages to display quicker.


    The items that you have in the Compare Products list.


    Your preferred currency.


    An encrypted version of your customer id with the store.


    An indicator if you are currently logged into the store.


    An encrypted version of the customer group you belong to.


    Stores the Customer Segment ID.


    A flag, which indicates whether caching is disabled or not.


    your session ID on the server.


    Allows guests to edit their orders.


    The last category you visited.


    The most recent product you have viewed.


    Indicates whether a new message has been received.


    Indicates whether it is allowed to use cache.


    A link to information about your cart and viewing history if you have asked the site.


    The ID of any polls you have recently voted in.


    Information on what polls you have voted on.


    The items that you have recently compared.


    Information on products you have emailed to friends.


    The store view or language you have selected.


    Indicates whether a customer allowed to use cookies.


    The products that you have recently viewed.


    An encrypted list of products added to your Wishlist.


    The number of items in your Wishlist.

  • 3.5          Most browsers allow you to turn off cookies.  If you want to know how to do this please look at the help menu on your browser.  However, switching off cookies may restrict your use of our Website or some of its features.

4               Disclosures

We will only disclose personal information to other companies within our group of companies, business partners, government bodies and law enforcement agencies, successors in title to our business and suppliers we engage to process data on our behalf.

5               Other websites

Our Website may contain links to other websites which are outside our control and are not covered by this Privacy Policy.  If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

6               Access right

You have a right to access the personal data held about you.  To obtain a copy of the personal information we hold about you, please email us at  We may charge £10 per request to cover the administration costs incurred by us in providing you with this information.

7               Internet-based transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis.  Therefore, by browsing this Website and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.


Last update: 15 September 2014

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